My Account
My Profile
Account:
In this section you will have access to your account information. Your address, phone number, email, and roommate information is all listed here. If you notice any errors please contact us.
My Profile
Security:
You may change your account password in the My Security section. Simply enter your current password, choose a new password, then confirm the new password and click the Change Password button. If you have forgotten your account password contact Spartan-Net for help. Your security question can also be changed on this page. To update your security question choose a new security question from the dropdown list, enter your response below, then click the Save button.
My Profile
Service Agreements:
You are able to download your signed service agreements for review.
My Occupants
View Occupants:
All additional occupants in the apartment will be listed in this section.
My Occupants
Add Occupant:
If your roommates have changed, or you need to add their information after your initial order you can enter their information in this section.
My Support
Support Ticket:
Work orders for any problems or questions can be created easily online. Provide details of the problem in the Support Ticket section and click Create Ticket. Tickets are sent directly to Spartan-Net where a representative will review each issue and contact you promptly.
My Support
Ticket History:
View any support tickets you have created. By clicking on a ticket you can view the details, add and review comments, view attachments, or request to close the ticket.
My Support
Tech Guide:
An online version of the Tech Guide is available. The Tech Guide offers valuable information about your Internet and TV service.
My Support
DIRECTV:
Quick Links to common DIRECTV issues are available in this section. Many common problems can be resolved by troubleshooting.
My Support
Internet:
Troubleshooting and information about Spartan-Net Internet can be found here.
My Support
Documents:
The Documents section contains information on procedures and policies that affect your account.
My Services
My Services:
You may view which services you subscribe to and their status.
My Devices
Register Wired Network Devices:
In order to access the network at some communities, devices must be registered with Spartan-Net.
Each user is allowed to register 2 wired devices.
My Devices
Register WiFi Devices:
Some apartments offer community WiFi throughout their property. WiFi communities eliminate the need for a personal wireless router in the apartment. Each user at WiFi communities may register 2 WiFi devices.
For more instructions on how to register your devices, please click here.
